Recent work

Design Practice Transformation | 2025

Sector: Airline

Leadership | Coaching | DesignOps

Air Canada aimed to release new end-to-end features while improving existing experiences to be more scalable and resilient. As design lead and coach for the Book, Shop, and Manage experiences, I led the delivery of new features while advising user research projects. I strengthened the design practice by developing key processes and standardizations that improved team efficiency, and led a coaching initiative with bi-weekly sessions to professionally develop the designers on the team.

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Cash Management System | 2024

Sector: Financial Services/Banking

Leadership | DesignOps | Prototyping

Royal Bank of Canada set out to build a cash management system from the ground up. As UX Design Lead and Strategist, I guided multiple key workstreams, designing complex experiences for both end users and developers. I led the development of service design blueprints for my workstream areas, contributed to building the design system, and implemented new scalable processes within the design practice. The resulting application, RBC Clear, went on to win eight awards after launch, including two for outstanding customer experience.

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Digital Passport Application | 2023

Sector: Government

Leadership | Design System | Prototyping

The Government of Canada developed an entirely digital passport renewal experience as application volumes increased year over year and impacted wait times at service centres. As design lead and AI specialist, I delivered the design system and designed the end-to-end renewal platform, including leading the design of the AI-powered computer vision tool that evaluates passport photos in real time. The digital application enabled citizens to renew passports from home while reducing pressure on physical service centres.

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